- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Do NOT included
- Item customization
- Setting up your store
- The theme is customized without our permission
- Support for third party customs/software/apps
- Teaching HTML & CSS etc.
Modify and Customize requests
Please feel free to let us know if anything we can do that to help you. Just contact us at https://boostheme.zendesk.com/hc/en-us/requests/new , our team will help you do that.
If you have knowleage about css/html, you can make any change by yourself in “Assets/custom-css.scss.liquid” file. By default, the theme doest not load "Assets/custom-css.liquid", you have to go to Customize Page > Theme Settings, scroll down to "Developer" and click it, tick "Load your custom css" to the theme load "Assets/custom-css.scss.liquid". Please take care when you make any change in CSS and JS file. Because it can make your site broken or conflict with some function, make it can not work right. So, you should backup your site first. One more, You should modify code in “Assets/custom-css.scss.liquid” file, we don’t ensure if you change in the other files. Please keep in touch with us if you have any discussions via our support center https://boostheme.zendesk.com/hc/en-us/requests/new.
Upgrade new version
If there are not any changes ( the changes from the 3rd apps, our customization or your modifications) in the source code of the theme, you can follow this guide to upgrade the new version without losing the settings in the current theme on your site. Otherwise, you can purchase a premium support plan here to get free update without losing your customizations and settings from us.
- Step 1: Download the latest package
Log in to ThemeForest by the account you have used to buy our theme. Then download the latest theme package. If you don't know how to do that, please refer to this page https://help.market.envato.com/hc/en-us/articles/202501014-How-To-Download-Your-Items.
- Step 2: Upload a new theme file from your computer.
Extract the package you download in step 1, then browser to "Theme files" folder. Find and upload the theme file corresponding with the current theme on your site. If you don't know how to upload a theme file in Shopify, please refer to this page https://help.shopify.com/en/manual/using-themes/adding-themes#upload-a-theme-file-from-your-computer.
- Step 3: Copy the settings from the current theme.
In your admin, go to Online Store, click the "Actions" button of the current theme, chose "Edit code".
Find the "settings_data.json" file in the "config" folder.
Then copy all the content of this file.
- Step 4: Paste the settings to the new theme.
Back to Online Store, click the "Actions" button of the new theme which has been uploaded in step 2. Then click "Edit code". Find and open "settings_data.json" in the "config" folder. Replace the content in this file by the content you copied in step 3. Then click the "Save" button.